This policy explains when Vistrut Technologies & Consultancy (OPC) Private Limited refunds payments made for Vetanika, how to claim a refund, and what happens to credits. By registering for the Service you accept this policy. It applies only to Vetanika, not to other services of Vistrut Technologies or to third parties.
Vetanika charges at payroll run: a month’s subscription charge arises when that month’s payroll is processed, based on employees processed and the slab rates shown in the application. Payments made through the gateway or recorded by us become prepaid balance in the account’s billing ledger, against which charges are adjusted. Because charges arise only when the Service is actually used, most of this policy concerns the prepaid balance rather than the charges.
Most billing concerns are resolved in one conversation. Before filing a refund claim, please write to client.services@vistrut.com with the payment reference and the concern; we aim to reach a mutually acceptable resolution first, and a refund claim should follow only if that fails.
Full refund. If a gateway payment is debited twice for the same order, debited without the payment completing, or captured in error, the excess is refunded in full to the original payment method, ordinarily within 7–10 business days of verification with the payment gateway.
Refundable on closure. If you close your account and request it in writing, the unused prepaid balance (payments made less charges incurred) is refunded to the original payment method within 30 days of the request. Balance attributable to promotional, relief or goodwill credits is excluded, as below.
Not refundable. A charge recorded for a payroll run relates to service already delivered — the computations, payslips and records of that run — and is not refundable. If you believe a specific charge is erroneous (for example, an incorrect employee count), raise it under section 2; verified errors are corrected in the ledger.
Promotional, relief and re-run credits, including credits carried into a year at an annual recharge, have no cash value, are not refundable or transferable, are adjusted only against Service charges, and lapse as described in the application’s billing terms (carried re-run credits lapse one year after grant; monthly unused credit does not carry into the next month, and carry-forward benefits arise only on annual recharge).
If you inform us before a due date that you are unable to pay on time or at all, we will work with you: accumulated unused credits may, at our discretion, be converted at value against your dues to reduce or defer what you owe. Accounts that default without prior intimation may forfeit up to half of their accumulated unused credits, with the remainder retained per the annual scheme. Honest, early communication is always the cheaper path.
You may stop using the Service at any time; no further charges arise once payroll is no longer processed. Closure of the account and refund of balance follow section 4. Processed records remain exportable before closure, as stated in the Terms of Use.
Approved refunds are processed to the method of payment used, within the periods stated above. Where a gateway imposes its own settlement timelines, those add to the period. We are not obliged to compensate for delays in delivery or processing of the Service except as expressly agreed in writing.
We may amend this policy from time to time; the current version is published at this page and applies from posting. Continued use of the Service after amendment implies acceptance.
This policy is governed by the laws of India, subject to the exclusive jurisdiction of the courts at Mumbai, India.